Troxell opened its doors in 1887 and still remains locally owned and operated today. Although there are branches all over Illinois, Troxell is based out of Springfield. The company has grown significantly over the years but has not lost the touch of a small business. “Troxell is a group of individuals who enjoy each other and have each other’s backs,” said Alysse Hewell, chief experience officer. “Our team works hard together, and we can all lean on each other when needed.”

Employees at Troxell agree that management cares about their employees. “When the roads are bad, they make sure we are safe, they acknowledge our service by celebrating our anniversary each year and the hybrid schedule shows they value a good work/life balance,” said Lori Curry, benefits account executive. “Even though we have gotten bigger, it still feels like a family and not a big business. Our atmosphere is very positive, and who doesn’t want that every day? The owners of the company are part of the team and not separate from us, which speaks a lot to the people and the family feel of the organization.”
click to enlarge Troxell
Front row (left to right): Hannah Russell, Dana Zake-Martin, Mikaela Bennett-Bateman, Heather Higgins, Lori Curry, Kate Von Behren, Bryce Bilyeu, Kayla Smith, Shanna Zake, Alysse Hewell, Kendra Bollin; Second row: Stacy Ledbetter, Linda Rhodes, Jessica Polhemus, Michelle Utinske-Kolb, Kris Shaughnessy, Betty Ingram, Andrea Petrilli, Laura Waldeck, Marisa Marty, Kim Fenton, Emily Birtch, Sean McDonald, Mick Polhemus; Third row: Corey Kohlrus, Austin Mudd, Rebecca Bigelow-Williams, Pattie May, Kristi Lanzotti, Kaitlyn Damm, Courtney Kinney, Pam Pherigo, Kathy Ohl, Cathy Schmidt, Jodi Neece Angie Wallace, Nick Nissen, Chris Leming, Corine Lomprez, Steve Hewell, Mike Reisinger, Ryan Augustine, Dave White; Top row: Jake Rourke, Aaron Jones, Sean Sexton, Kyle Dyson, John Eck, Jr., Kevin Timoney, Heidi Gibson, Sharon Wanamaker, Kim Cochrane, Chris Velton, Todd Sowle, Cass Casper, Wayne Ball, David Payne, Juan Salas, John Geyston
Troxell doesn’t just focus on the clients – the company also holds its employees and communities in high esteem. Raechal Stacy, who has been with Troxell since 2022, said, “Troxell values their employees, and that allows us to value our jobs and our clients. We are truly a big family. There are so many different personalities and experiences in our company, and we may have different positions and titles, but at the end of the day we all have the same purpose.”

“Troxell cares very deeply about the needs of their employees,” said Kathy Ohl, a commercial lines account manager who has been with Troxell since 1997. “Troxell is a very family-oriented company. It makes me feel that my needs as an individual are considered, as well as making feel that I contribute to the team as a whole.”

Last year was busy for Troxell, as the business hired a chief operating officer, chief financial officer and chief experience officer to run the day-to-day operations of the organization. “This is a change from the five partners running the business alongside the management team,” Hewell said.

Troxell also revamped HR Solutions, a service line that helps small businesses remain compliant and competitive in the job market. The company remains a top 100 national independent insurance agency in the nation.

“Troxell was voted a Big I Best Practices Agency in 2022 and 2023, which is a huge accomplishment in our industry” Hewell said. “We have hired great talent over the last year and continue to review our benefits portfolio to attract and compete with other large agencies in our industry.”

Looking to the future, Troxell is dedicated to remaining local and independent while setting the company up for the next generation. Troxell plans to develop its succession plan by bringing in six new shareholders while also continuing to hire strong talent in operations and sales.

The company also plans to expand into other communities and grow the brand to be recognizable in target markets. “We will keep living our company vision, mission and values as well as continue to work to protect the individuals, families and businesses that we represent,” Hewell said.

“You are not just a number at Troxell. You are an individual that the team cares about,” Hewell said. “I’ve seen so many acts of kindness for team members, clients and individuals in the community. Troxell is a family that would do anything for each other.”

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