Founded in 1939, Springfield Clinic is one of the largest physician-led multi-specialty medical practices in Illinois. With more than 650 physicians and advanced-practice practitioners, Springfield Clinic delivers care across more than 80 specialties and subspecialties in approximately 70 locations. The clinic serves patients in more than 20 counties across central Illinois, and its mission is to improve health, provide value and serve the Springfield and central Illinois community. Springfield Clinic also offers telehealth appointments connecting patients to their providers virtually from the comfort of their own home.
Patient care is extremely important, and enjoying a job goes a long way to providing the best in patient care.
“Springfield Clinic has built a culture where people genuinely enjoy coming to work, and it shows in how they care for patients,” said Zach Kerker, chief brand and advocacy officer. “We are our own community, charged with caring for the community.”
Kerker’s favorite part about working for Springfield Clinic is the people. “Springfield Clinic attracts individuals who care deeply about their community and each other, and you feel that the moment you walk through the door,” he said. “Our mission of improving health and serving the community isn’t aspirational language; it’s something you see lived out in how teams support one another and rally around patients every single day.”
Sonia Granger, an LPN and Springfield Clinic employee for over 20 years, has worked in the same department the entire time. “I have never wanted to change employers, because it is an exceptional workplace. I feel that upper management listens to our concerns and works hard to make it a great place to work,” she said. “I feel like as a whole, the clinic goes above and beyond for all its employees. It is a wonderful place to work, and I plan on staying until I retire. I love my job.”
Springfield Clinic has achieved a number of rewarding accomplishments over the past year. According to Kerker, the company produces a world-class patient experience with a Net Promoter Score of 87, a widely used metric to measure customer loyalty and satisfaction.
“Over the past year, we’ve transitioned to a new electronic health record and patient satisfaction never dipped, despite the real disruption of making the most difficult change a health care organization can undergo,” he said.
Springfield Clinic’s online presence has kept up with the ever-changing technology. The website allows patients to locate their provider, the clinic locations and even schedule an appointment. Plus, the patient portal allows patients to stay up-to-date on their medical history by using the app on their phone.
Looking toward the future, Springfield Clinic is focused on continued growth that stays true to the physician-led model.
“We are expanding access to high-quality care across central Illinois while investing in the innovative treatments, digital technologies and modern facilities that our patients deserve,” Kerker said.
This article appears in Best Places to Work 2026.